JDB 101: Hug Your Haters -|How to Respond to Negative Online Reviews

Released Wednesday, 9th March 2016
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In today’s episode I discuss a topic that I have been thinking a lot about lately – improving customer service in my law firm.  In trying to find ways to provide better customer service I came across Jay Baer’s new book “Hug Your Haters: How to Embrace Complaints and Keep Your Customers.”  Jay does an […]

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35m 25s

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