The culture of a workplace, be that in a company or an accounting firm, determines how employees and customers are treated, says Stephanie Creary, an identity and diversity scholar and professor of management at the Wharton School of the University of Pennsylvania. To assess how racism is a factor requires open, frank conversations and leaders willing to listen and learn what they probably didn’t know. What you’ll learn from this episode: - Starting conversations about racism with Black Lives Matter and police violence may not be the most effective thing to do. - An expert or coach can facilitate conversations about racism, help people work with their emotions, and create learning environments. - It’s necessary to customize diversity and inclusion training based on the roles and positions people hold in the organization. - Programs that succeed in recruiting and mentoring Black employees involve everybody in the organization.