Dave and Rex discuss self compassion - the ability to stop beating yourself up for not being perfect. None of us are perfect, why can we accept imperfection in others, but not in ourself?

Tribes

Sep 20th, 2020 18m 52s

Dave and Rex discuss our tendency to want to belong to a tribe. How can we make our work tribe more satisfying and more positive?

I Am Not a Saber Tooth

May 1st, 2020 25m 22s

We discuss the human stress response. Good or bad in the acute situation - not good chronically. We touch on some stress reduction techniques.

Can’t Get No Satisfaction - 2

Apr 18th, 2020 20m 4s

We discuss specific things the team can do to increase patient satisfaction. Not only does this make the patient more satisfied, it actually makes us happier and more satisfied as well. Surprisingly, it also improves the quality of the care we

Can’t Get No Satisfaction - 1

Apr 17th, 2020 15m 24s

Dave and Rex talk about Patient Satisfaction Surveys - what they are and why they matter.

Humans In Need

Apr 12th, 2020 14m 30s

Dave and Rex discuss the harm in giving people negative labels. Treating every patient and every team member as valuable human beings creates a positive team environment and is personally fulfilling. Consider patients as “Humans In Need”.

Overview and Introductions

Apr 5th, 2020 11m 4s

Our final attempt at doing the first episode - we are much more pleased with the quality of this one - please ignore any other “Intoductions” episodes. Please excuse our fumbling attempts at this podcast technology. We will try to gradually imp

The Science of Nice 1

Mar 29th, 2020 14m 32s

Dave and Rex discuss rudeness, incivility and the unfortunate tendency of some people in Emergency Departments and Urgent Care Clinics to use bullying and dictatorial tactics. They discuss why people do this in spite of the fact that it is inef

The Science of Nice 2

Mar 29th, 2020 17m 52s

Dave and Rex talk about how to encourage an atmosphere of kindness and civility in Emergency Departments and Urgent Care Clinics - not just to patients, their families and visitors, but also to coworkers. They also talk about how to change a wo

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