Ever get frustrated that your staff are not doing things the way you want? I'm guessing you have. In fact if you are like most leaders presented with an issue in the shop you have probably also said, "That "should" not be like that." or "They "should" know better."

The question we need to ask though is-why should they? 

Today on this edition of shift break we will be discussing why using this word is often problematic and indicative of bigger issues with our communication and systems. 

Related episodes to listen to next!

• Communicate, Duplicate, Repeat
• Don't Waste Problems
• Being the Point of Clarity
• How to ruin a Game of Telephone

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