Does it feel like there is always a tough conversation to be had or to avoid? In this episode, James welcomes Sam Horn to discuss her new book Talking on Eggshells: Soft Skills for Hard Conversations, which is sure to be everyone’s go-to guide for clearly communicating what they want and need to get the results they desire and deserve. Sam founded Tongue Fu! Training Institute more than 30 years ago when she saw the need for clearer, stronger communication in corporations, government agencies, industry associations, schools, and nonprofits. The institute has offered live and online training for employees of Capital One, Four Seasons Resorts, Amgen, Oracle, Nationwide, and state and local governments. She is also the founder of the Intrigue Agency, which consults with business leaders, and she has been a keynote speaker for Boeing, Cisco, and other Fortune 500 companies. She lives in Austin, Texas. www.SamHorn.com.