Much is made of what law firms can and must do to support their clients. But what of the client itself? Here, we explore the responsibility of law departments to create and maintain better relationships with their external providers.

In this episode of The Corporate Counsel Show, host Jerome Doraisamy welcomes back Cognetic Legal & Consulting founder and principal Damien Sullivan to discuss why it is so important for law departments to ensure their clients want to remain on their legal services panels, the things law firms are looking out for from their clients at this juncture, and how and why law firms should be comfortable providing constructive criticism and feedback where necessary.

Sullivan also reflects on how front of mind such concerns are for law departments right now and how high a priority it should be, some of the things that those departments are currently getting wrong, the need to strip things back to basics and get the fundamentals right, and other practical steps that in-house teams can and must employ, as well as how those legal teams can better balance internal pressure against how they treat their external providers.

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