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Rethinking the Wow Factor in the Customer Journey with Johann Wrede

Rethinking the Wow Factor in the Customer Journey with Johann Wrede

Released Tuesday, 21st November 2023
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Rethinking the Wow Factor in the Customer Journey with Johann Wrede

Rethinking the Wow Factor in the Customer Journey with Johann Wrede

Rethinking the Wow Factor in the Customer Journey with Johann Wrede

Rethinking the Wow Factor in the Customer Journey with Johann Wrede

Tuesday, 21st November 2023
Good episode? Give it some love!
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IN THIS EPISODE...

Get ready for a captivating conversation that explores the intersection of marketing, customer experience, and organizational transformation. Today's episode is a testament to the power of thinking differently, co-opting big ideas, and, most importantly, fostering a culture of collaboration and growth. Whether you are a seasoned executive, an aspiring leader, or an individual fascinated by the dynamics of C-suite roles, join us as we unravel the intricacies of leadership with Johann Wrede.

Johann Wrede serves as the Chief Experience Officer (CMO + CCO) at Emburse, a global leader in spend optimization. With a strategic focus on ensuring every Emburse employee contributes to delivering a best-in-class customer experience, Johann plays a pivotal role in shaping the company's commitment to excellence. Moreover, Johann has built large followerships and successfully orchestrated organizational and operating model transformations to meet evolving business needs. His ability to cultivate high-performing teams and foster a culture of collaboration and personal growth has consistently delivered strong business results and attracted top-tier talent.

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Full show notes, links to resources mentioned, and other compelling episodes can be found at http://LeadYourGamePodcast.com. (Click the magnifying icon at the top right and type “Johann”)

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JUST FOR YOU: Increase your leadership acumen by identifying your personal Leadership Trigger. Take my free my free quiz and instantly receive your 5-page report.

Need to up-level your workforce or execute strategic People initiatives? https://shockinglydifferent.com/contact or tweet @KaranRhodes.

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ABOUT JOHANN WREDE:

Johann Wrede is a dynamic and results-driven Chief Experience Officer (CMO + CCO) known for his enthusiasm for transformation, leadership, and value creation. As a seasoned executive with global P&L responsibility, Johann brings a unique blend of technical and business acumen to the table. With a rich background spanning various marketing disciplines, he has demonstrated his prowess in driving success across diverse customer segments, from enterprise and mid-market to SMBs and across industries.

Johann's track record is marked by remarkable achievements, consistently delivering triple-digit YoY growth through strategic go-to-market execution and implementing modern, data-driven, multi-channel marketing strategies. Moreover, his expertise lies in crafting compelling marketing strategies that resonate with audiences throughout the customer journey, from awareness to advocacy. Known for his storytelling approach, Johann also excels in messaging and positioning, creating market differentiation, and inspiring engagement among target audiences.

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WHAT TO LISTEN FOR:

WHAT TO LISTEN FOR:

1.    What do effective leadership, marketing, and customer experience entail for a C-suite leader?

2.    How can one influence a mindset shift in enterprise events?

3.    What are the critical marketing skills and leadership qualities that Johann finds essential?

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From The Podcast

Lead at the Top of Your Game

Are you the strongest leader you can possibly be? And if not, ever wonder what other elite leaders know and do that you aren’t, which may be stopping you from bringing your A+ game? The Lead at the Top of Your Game Podcast celebrates the ingenuity, resilience and execution excellence of firebrand leaders who are doing big things in their profession or industry by boldly dancing on the edge and playing by their own rules. Organizational psychologist & leadership tactics strategist, Karan Ferrell-Rhodes, interviews the persons at the forefront of leading the transformative ideas, tactical maneuvers and gut-wrenching pivots behind the People, Business & Leadership strategies which are helping individuals do their best work and organizations to become future-ready, today. Listen in, as she cracks open their playbooks and compares them with her research on the top seven leadership tactics of the world’s most successful leaders. Join us to take advantage of gaining an insider’s look into the ups, downs and lessons learned from these thriving A+ leaders, so that you too can become a stronger leader who masters any “game of expertise” in which you choose to play.The Lead at the Top of Your Game podcast is brought to you by Shockingly Different Leadership, the leader in on-demand People, Talent Development & Organizational Effectiveness professional services, all designed to up-level leader capability and optimize workforces to do their best work. Learn more at http://LeadYourGamePodcast.com or https://shockinglydifferent.com/podcast. Be sure to SUBSCRIBE to the show on your favorite podcast app and leave a 5-star review.

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