This incisive session on navigating the offshore pay-per-call and contact center Landscape provides an invaluable roadmap for managing offshore operations, touching upon key areas such as transnational payments, contact center script compliance, and the art of vetting offshore centers. With a particular focus on real-world case studies, attendees will gain pragmatic insights into the good, bad, and ugly of offshore operations while acquiring strategies to mitigate fraud and improve overall performance. 

Speakers

• Tina Dixon, COO(Speaker)Queens of Digital Marketing, COO
• Susannah Rayburn(Speaker)DIABLO MEDIA, GENERAL MANAGER
• Natalia Pacheco(Speaker)Quantum Digital Media Inc, Senior Director of Revenue Operations
• Erin Bittner(Speaker)CONNECTION HOLDINGS, DIRECTOR OF SALES