One of the leadership topics they talk about at Buffini & Company is the difference between teaching, training, mentoring and coaching. People often use these terms interchangeably. During this episode, Terri King, Chief Customer Officer at Buffini & Company explains how they see teaching as a transfer of knowledge, training is a transfer of skill, mentoring is a transfer of experience, and coaching is unlocking a person’s potential. A teacher, trainer and mentor will give a person advice, insights, and action steps to take, but if the person doesn’t take action, it ends with inaction. A coach stays in there, works to help remove those things that get in our way, and champions the person to achieve great things. As leaders we sometimes wear all these hats! It helps to know which role we’re playing.