According to George Bernard Shaw, the single biggest problem in communication is the illusion that it has taken place. This week Maanda Tshifularo and Nqobile Ngcobo unpack 'Crucial Conversations: Tools for Talking When Stakes Are High' by Joseph Grenny, Ron McMillan, Al Switzler, Kerry Patterson and Laura Roppe. They break down what a crucial conversation is, and who should care about them. SuperLead · Hollard Life Solutions