Leadership Podcast Show Notes: Opening Story... Visit the optometrist - "you don’t have confidence in someone who doesn’t diagnose before he or she prescribes" Points:
- We have a tendency to rush in with our advice
- "Seek first to understand, then to be understood"
- Communication is a skill for life
- People get training on how to speak, but not how to listen!
- Influence depends on me trusting you. I don’t trust you if I don’t think you understand or don’t care. Both of which depend on listening
- EMPATHIC LISTENING
- We typically seek first to be understood
- “I know how you feel!” Then we read our biography
- We project our own experiences
- When we listen we usually ignore, pretend, or listen selectively
- Empathic listening means understanding feelings, heart, the person
- Empathic listening is powerful because it gives you data to work with
For Practice as a Leader:
- Practice empathic listening
- make some one on one time with your spouse, a close friend, or your employees to listen
- Wait to reply until you’re convinced you see things through their frame of reference
- Then reply
Closing Story: My personal mentor Paul Shockley