Over the second half of 2020, LEF set out to understand how organizations were revisiting their operating models in the wake of COVID-19. We undertook this research on Next Generation Operating Models (NGOMs) with the goal of contributing something new to this domain.

To mark the release of this new report, lead author Chris Surdak has been talking to a number of senior leaders and in this episode is joined by Diane Schwarz, CIO of Johnson Controls.

Chris and Diane discuss operating models, organizational resilience, the importance of setting and keeping goals, and the nonsense that is the "Center of Excellence."