00:00 Introduction01:34 Is empathy a skill we can learn?03:00 Can there be too much empathy?04:38 The fear of losing respect06:04 What can leaders do to make sure their people are OK?08:45 You have to orient around the customer10:30 Leaders as balancers13:22 Future-proofing for the next disruption16:15 Meaningfulness & Purpose19:24 Therapeutic AI24:13 The effects of generative AI28:00 Heartificial Empathy & "Be You"31:14 The Serenity in Leadership retreat, Leading Through the Void & being human32:49 What makes a good leader in 2023?38:02 Closing