In December 2020, I was invited to host three live Learning podcasts at last year’s HR Innovation and Tech Fest (#HRTechFest), a week-long event hosted in Sydney, Australia by Hannover Fairs; I’d previously attended as an in-person delegate, and loved the energy and vibrancy of the Antipodean L&D community I interacted with, so I was more than happy to help out when asked (and can’t wait for it to go back to being real-world again later this year!). You may have caught my previous excellent Tech Fest conversation with Air New Zealand’s Dr Sydney Savion—and this is the perfect follow-up: Director of Manager/Leader Capabilities, Worldwide Learning at Microsoft, Shelby Grieve. A progressive, results-oriented leader with nearly 25 years of experience building and managing high performing, cross-functional teams, as well as building impactful, highly scaled global programs, Shelby has proven leadership skills and is a 2018 recipient of Microsoft's prestigious Circle of Excellence award, and at Platinum Level. And former Basketball champ and coach! Our conversation ranges across a range of really interesting L&D issues, shaped by her experience at a Microsoft actively moving to the famous shift from ‘know-it-all’ to a ‘learn-it-all’ culture demanded by LFG's favourite CEO, Satya Nadella, as well as: what 18 months of structured modelling, coaching and caring tuition for managers is achieving; how ‘model, coach and care’ capability is genuinely a performance metric now and what she and her team do when it isn’t happening enough; Microsoft’s new rule of three (personal impact, how much you helped others succeed, and how well you leveraged the work of others); a very different picture of virtual corporate training looks like; good tools to help you; what Microsoft is doing to get ready for the imminent hybrid workplace; and much more.