Episode 21: How DHL is Using Data, Annual Reviews, and Billing Guidelines to Tackle Rate Negotiations
Released Friday, 10th May 2024
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Episode 21: How DHL is Using Data, Annual Reviews, and Billing Guidelines to Tackle Rate Negotiations
Episode 21: How DHL is Using Data, Annual Reviews, and Billing Guidelines to Tackle Rate Negotiations
Friday, 10th May 2024
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On this episode recorded at the CLOC Talk Studio at CLOC Global Institute 2024, Jen McIver, Director of Legal Operations & Industry Insights at Wolters Kluwer ELM Solutions, and DHL’s Tiffani Hamilton-Huynh, Director of Legal Innovation, Analytics & Technology, and Catrine Frazier, Legal Operations Specialist, discussed how DHL is negotiating rates with their law firms, performing annual law firm reviews, and implementing billing guidelines across the board to drive better law firm relationships and legal spend efficiencies.
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Legal Leaders Exchange
“Legal Leaders Exchange,” a new podcast from Wolters Kluwer’s ELM Solutions.This podcast series was created to deliver insights on optimizing legal operations for corporate legal and insurance claims professionals. We have created this podcast as a way to connect with you about some of the most valuable and beneficial developments in the world of legal operations. We will bring you insights from our leaders and experts to help you optimize how your corporate legal or insurance claims department works and keep you updated on the latest trends and updates from the industry.Subscribe to the podcast and join us for upcoming episodes that will focus on the data, processes, and technology that can enable your legal ops staff to operate more efficiently and meet your company’s business and legal goals. We look forward to bringing you the latest industry insights, expert perspectives, and best practices.Join Podchaser to...
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