This week on Legally Accountable, Nick DellaRova from CLM Advisors joins the show as a pinch hitter for Charlie. Nick and Dan are joined by our guest, John Teza, who has been involved in the franchise industry since the late 90s as an operator, and more recently, as part of an institutional investment team. John recently joined Hand and Stone, the national massage and facial spa concept, as its President and Chief Development Officer. Despite the obvious challenges the brand has faced throughout the pandemic, they have managed to restructure their operations to increase efficiency while decreasing person to person contact, leaving their clients feeling safe and taken care of. Dan, Nick, and John had a very insightful conversation about business modalities, the role of franchises within economic turbulence, and as always, pivoting as necessary during times of uncertainty. Thank you, John, for sharing your expertise and perspective!

https://handandstone.com/
https://www.linkedin.com/in/johnteza/