No customers are allowed in our library buildings right now, due to COVID-19. Do library staff actually miss having them in the building? Shaena and Jenna discuss their thoughts. The conversation covers how their jobs have changed during curbside service, the problem with one-sided reference questions, the chaos of creating book bundles and if they still find the same fulfillment at work. On the Reading Break (25:45-38:03), Shaena talks about "Talking to Strangers" by Malcolm Gladwell and "The Last Train to Key West" by Chanel Cleeton. Jenna talks about her mixed feelings regarding "Lincoln in the Bardo by George Saunders." Do you miss customers? Reach out to use on social media using #librarylifepodcast .