Customers are buying more and more online than ever before, and while we may be moving away from the face-to-face experience, that doesn't mean that good customer service isn't needed anymore. With a growing online presence, you're going to need to build your community effectively, which is where community management comes into play. In this episode, Ben and Ant explore what it is that makes for effective community management, how a brand can use it well, and what you can do to help when a crisis strikes.

Need some help with effective community management? The team at Milkbar Digital are here to help! You can get in touch with us at [email protected] for all your social media needs.

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