We all agree that being kinder to others and having more empathy towards people who are struggling is no bad thing. However, actually BEING empathetic is not always easy - especially when we have our own worries and concerns to deal with, or when we feel we just do not have the time to be empathetic towards others. Professors Hugh Koch & Craig Jackson  discuss and describe simple ways to make our style of listening to others become more empathetic and how we can help people by listening just a little more carefully and by asking the right questions. It's not always about finding the right solution for someone quickly.