Wavelength spoke to Oke Eleazu, former UK CEO at insurance unicorn ManyPets, on why so many businesses think ‘good enough’ is acceptable when it comes to delivering the customer experience. How to get the people in your organisation to really care about and prioritise CX, from getting the basics right, to putting the customer at the very heart of a business, and why innovating around great customer experience is key to making more money and building a long-term, sustainable business.

He also talks about why leadership is all about relying on other people, how he creates high-performing teams, and why looking for failures on a person’s CV is the most important thing!