On today’s episode of Management Development Unlocked, Eric welcomes Roberta Ndlela to the show. Roberta is a member of the Zulu tribe in South Africa and grew up under the apartheid system. Apartheid ended when she was 18, and at 19, she began her corporate career in the transportation industry, where she honed her communication skills. Later, as she taught English in South Korea, Roberta recognized the value of adaptability.  She credits her communication and adaptability skills for her success today.

In this episode, you’ll hear:

1. How Roberta Ndlela defines “soft skills” as human skills.
2. Why you need soft skills in addition to technical knowledge.
3. The top eight behaviors that successful managers or leaders possess.
4. The data behind soft skills, why CEOs spend 20% more time learning soft skills than the average person, and the increased productivity rates of their teams.
5. Quiet quitting and workers’ reluctance to do more than the minimum at work.
6. Roberta Ndlela’s free 30-minute call to assist listeners with speaking or leading people.

Connect with Roberta Ndlela:

LinkedIn

Instagram

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