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The Mann Group
Manndatory ListeningEpisodes
The Mann Group
Manndatory Listening
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Welcome back to Manndatory Listening! It has been a minute since you’ve heard from The Mann Group, and you may be wondering what these folks have been up to. Join Dan Mann, Ryan McCarty, and the rest of The Mann Group team for this recording of
Kent and Dan talk with Ian Hughes, founder and managing director at Vielo Sports, a boutique bicycle company in the UK. The guys discuss Ian’s interesting and varied background in the bicycle trade, in marketing, and in establishing his own bra
Kent and Dan recognize some unsung retail heroes—some of The Mann Group’s clients who are doing whatever it takes to keep going and keep innovating during the pandemic. During the worst economic crisis of our (or maybe any) time, these leaders
Kent and Dan continue their coping with COVID-19 discussion, focusing on the importance of staying active and continuing to set goals. Something as simple as writing a “to do” list and methodically accomplishing those tasks keeps the mind focus
Dan and Kent look back to 9/11 for lessons learned from that tragic time that business owners and leaders can apply today to help get through the COVID-19 emergency. The main lesson: take care of your people. Host a video conference call to tou
In the first episode of the 3rd season of Manndatory Listening, Kent and Dan Mann discuss our new, locked-down reality and what businesses, and especially business leaders, can do to weather the storm and emerge even stronger than before when t
We’re wrapping up Season Two and our GPRA series with a look at cultures of accountability. Dan and Kent discuss how to create a culture of accountability (the key is in following up), cultivating transparency through metrics, and how accountab
Matt Powell, retail sage and VP & senior industry advisor in sports at The NPD Group, talks through the evolution of our industry, including topics like the transition from omnichannel to blended retail, customization versus personalization, br
Once you’ve gotten an agreement from your employees and established metrics to measure the results, it’s time to train. But the trick lies not just in comprehensive training, but in watching what’s happening and providing live feedback—or coach
The only way to ensure you’re getting results is through intentional, numerical tracking. In the second podcast in the Gentle Pressure Relentlessly Applied series, Dan and Kent talk through how to define the metrics of your goals, how to measur
It takes more than training to effectively implement change, and it begins with Agreement on Approach. Dan and Kent talk through why it’s important to get alignment before you train your employees, hope versus causal management styles, and one
Self-employment requires a whole host of skills familiar to entrepreneurs like self-disciple and self-awareness (yup, lots of "self"). Emily shares lessons learned from the freelance road on productivity, prioritization, and when to say "no" th
Everyone’s different, especially when it comes to communication styles and approach to tasks. It takes a savvy leader to set aside judgements and emotions in order to hire and coach with those individualities in mind—Leslie and Kent help you le
Whether you’re connecting with customers or leading your team, cultivating an authentic connection begins with one person: yourself. Leslie and Kent riff on cultivating personal awareness and avoiding judgement in order to foster empathy and tr
The first step to hiring the right person for the job is to define it. Leslie and Kent chat about how to craft a job description that goes beyond words—including expectations, competencies, and priorities—in order to hire well, plus discuss how
We’ve heard all the excuses why you’re not hiring high schoolers: they’re not responsible, they don’t have the experience, they’re on their phones, they can’t focus. But what about the reasons why you should hire high schoolers? Eileen Urtz of
Do you know what your customers think of your business? Unless you’ve cracked the mind-reading case, the best way to accurately understand the perspective of your customers and how to make them happy is the Net Promoter System. We talked with S
He’s back, and even wiser than before. Uriah Standish of Asheville butchery The Chop Shop lends his spry but experienced insight on specialty retail—like how to level the playing field and offer feedback as a Gen Xer, incentivize lackadaisical
A single interview has the potential to change the trajectory of a candidate’s fate—and the fate of your business. That’s why it’s so important to do it right. Tony and Kent talk through resume revelations, key interview questions (plus ones to
What’s an influencer? How do you connect with them? And how can your business use them to its advantage? In this episode of Manndatory Listening, we answer all these questions and illustrate why influencers can help your business grow through t
Our first tip for interviewing is never stop interviewing. If that’s your approach, you’ll get good at it on your own—but we’re boosting you with our official guide, including how many interviews to host, what questions to ask, and what to look
Look, even we have tried it, but video training simply isn’t effective on its own. Our own Tony Tanner breaks down all the reasons why video training just ain’t the real thing (like the fact that you can’t guarantee buy-in, and that the experie
As much as 20% of bike business is on the service side, and despite common perceptions, service people are integrally tied to a business’ customer service. In this episode, Dan and Kent discuss why providing a great customer experience in your
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