In the 3rd installment of this 4-part series, Registrar Deveney talks about key items agents will be interested in regarding the RMV Modernization project. 

• New 'My RMV Account' which will provide customers with license and registration info, real time status update, the ability to manage personal information, and more.
• Eye test screenings will be able to be sent on-line from eye care professionals.
• Case management system that will allow customer interactions to be managed and tracked internally. 
• Additional EVR transactions including duplicate title, registration reinstatements, plate swaps, registration amend, and duplicate registration plate return receipt.
  .........and more

Please contact RMVM Communications Lead Susan Butler with inquiries about this process at  susan.butler@state.ma.us.