When Donald’s pregnant wife was diagnosed with a serious heart condition, and then a few months later their newborn son was also diagnosed with a similar, but different, life threatening heart condition, the Lepp family started 2 similar, but different, simultaneous journey’s in the health care system: one designed for children and the other for adults --- and along the way they encountered many forms of medical error.

Ih his book ‘Heart Broken’, Donald recounts the emotional rollercoaster his family endured as their life and death care intersected with a bureaucratic medical system stuck in status quo. Too often we hear of families doubly devastated when the hospital denies and or delays a resolution and reconciliation. For the Lepp family, developing clear communication - and trust - with the health care team was crucial for positive outcomes.

In our interview Donald shares his insight about their experiences afforded through hindsight. As Donald notes, medical errors are common place, a reality that cannot be denied --- and what is most salient is how the health care system responds to those errors. Depending on that response, a bad situation may become tragic -- or may become an opportunity of learning and meaning. 

We all know what injured patients prefer.

Connect with Donald Lepp:

Buy Heart Broken online

Facebook: https://www.facebook.com/donald.lepp

Linkedin: https://www.linkedin.com/in/donald-lepp-cphr-shrm-scp-0717589a/

Twitter: @DonaldLepp

Personal blog:  https://t.co/8j7uX0Dh8x?amp=1

Book blog: https://t.co/PjJFPpwvJD?amp=1