In this Episode of Moonstone Conversations, Andrew and Jan from Moonstone talk to Matt Hill, consultant anaesthetist and clinical advisor to NHSI (NHS Improvement). They are once again also joined by Dee and Jack from Agar Management Consulting as they discuss Matt's experience of developing a safe uncertainty culture in clinical teams in the NHS.

They examine the mindset needed to create a focus of ongoing improvements in both clinical delivery and customer care; how the shift in mindset to focus on what's going right and to accept and embrace uncertainty shows up through aspects of positive psychology, appreciative inquiry and in the use of Safety II*.

*Safety II - from a presentation by Dr Suzette Woodward:
 - The ability for people to adjust what they do to match the conditions of work
 - The ability to succeed under expected and unexpected conditions alike
 - A state where as much as possible goes right.

Website: https://moonstoneassociates.buzzsprout.com/

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