Consumer Duty is currently the hottest topic across the mortgage market and, with new rules coming into force on 31 July 2023, it’s an area that no business can afford to ignore.

In the latest episode of the award-winning Mortgage Insider podcast, host Phil Spencer carefully navigates this complex issue with the help Richard Merrett, director of strategic relationships at SimplyBiz Mortgages and Melanie Spencer, head of finova Payment and Mortgage Services.

The trio discuss the main principles of Consumer Duty, its impact on the intermediary market, how to better engage with individual clients and the importance of reviewing pre and post-sale processes. They also offer a host of practical tips and examples of good practice to help brokers document and deliver good consumer outcomes.

This proves to be a highly insightful discussion into what the FCA has described as a ‘paradigm shift’ in what it expects from firms.

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