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Follow: Ford Hastings - www.fordhastings.com FH LinkedIn - www.linkedin.com/company/ford-hastings/ Joe Thomsett LinkedIn - www.linkedin.com/in/joethomsett/ Joe Thomsett Twitter - @joethomsett Will Hastings LinkedIn - www.linkedin.com/in/will-hastings-7814abb1/ ----- Mark Kirby ( https://www.linkedin.com/in/markrkirby/ ) is an enthusiastic individual who loves creating and developing successful Customer Experience based businesses. His successes have included Go Response and Cart Assist. Mark Founded Go Response in October 2003 and sold to Direct Response Call Centre Group in September 2016. GoResponse provides high quality 24/7 outsourced sales and customer services. Providing traditional inbound and outbound telephone support social media & live chat services, ensuring that businesses have key touch points that their customers demand. Mark remains a shareholder and Board Member of the DRCCG. He is also the founder of Sus4 Sessions, a live musics events companies that supports independent artists and helps them showcase their art at enchanting and interesting locations. In this episode we cover: - The importance of beginner's mind - The franchise business model and learning negotiation skills - Dealing with nepotism and people 20 years older than you - The importance of continuous learning - The importance of having and communicating a vision in your business - And much, much more Listening to Mark and his journey will give you practical tips on the importance of having and communicating a vision in your business. ----- This episode is brought to you by Ford Hastings - fordhastings.com - , a board level search firm for startups, scale-ups and SME's. Ford Hastings have for over 20 years sourced C-Suite professionals and Non-Executive Directors on behalf of SME's, VC Funds and PE houses. As a listener of this episode, you can get up to £2,000 off a board search by quoting 'Podcast-Kirby' when enquiring.