Navigating the Customer Experience

A weekly Business, Entrepreneur and Education podcast
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
Guest
1 episode
Guest
1 episode

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Podcast Details

Created by
Yanique Grant
Podcast Status
Active
Started
May 18th, 2016
Latest Episode
May 4th, 2021
Release Period
Weekly
Episodes
129
Avg. Episode Length
33 minutes
Explicit
No
Order
Episodic
Language
English

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