In Act 1, Tyler tells a building story comparing his recent digitally-enabled journey from New York City to Baltimore with the types of experience-guiding journeys we might have in buildings. He asks whether we should at this point consider GPS- and app-assisted travel to be miraculous or mundane, and why those experiences don't existed at the same scale in buildings. He also asks: will they ever exist in buildings?

In Act 2, we are joined by Dhaval Shah, the Senior Product Manager of the Digital Buildings Division at Schneider Electric Global. Dhaval has been incubating (and just launched) a new service called Workplace Advisor that addresses the burgeoning needs of commercial office tenants and occupants with respect to optimizing space layout, occupant well-being and facility services. He discusses the emergence of the experience economy built on the groundwork laid by the growth of the digital economy, and explains how enabling humans to perform better and more healthily in today's service jobs makes all the sense in the world. Dhaval describes the different levels of way-finding (static, dynamic, and integrated) and where we are in that frontier with buildings.

He is excited to be able to both alleviate and harness footfall traffic in facilities to optimize office experiences, and believes that from what he's seen of early-adopters, within five years the market will be at such a level of maturity that we'll all be asking him "what took so long?". Dhaval views the building technology industry as a Blue Ocean for both technology and business innovation offering huge, untapped opportunity to improve experiences - and that the timing for doing so could not be better.

Outro Music: "To Die in L.A." by Lower Dens