Leadership is the key principle behind successful organization, where leaders are leading at the frontline. In Tokopedia, we have “Leaders create Leaders'' by setting up the leadership infrastructure to empower leaders so that leaders can learn, unlearn, and re-learn about Leadership to live the manifesto of Leaders-create-Leaders culture. Additionally, we’ve built a coaching ecosystem, as part of leadership, to build our leaders as coaches and hopefully can support the dream of #SemuaGuruSemuaMurid as well as supporting the Growth Mindset by leaders coaching Nakama and vice versa.

Communication is the basis for a person to interact when building relationships, collaborating and negotiating, and working together in business activities. Clear communication when giving feedback is a critical component on how we express a combined sense of leadership and empathy, particularly in performance discussion. Without the knowledge of communication, performance discussion will turn to a potential roadblock for Nakama’s next performance and career.