In this episode of New Jersey ride QAPF Brandon reviews the meaning of the CPC call type, the resources and the how to complete a CPC reservation in LCAD. The podcast will help the agent understand the policies and the procedure of the call typ

Call Scoring

Nov 9th, 2020 24m 35s

In this episode of NJ Ride QAPF Brandon reviews the QA form and the weighted measures of each section in the LCAD reservation form and the weighted measures of Call Behaviors. The podcast will help the CSP understand their QA Scores and Get to

LGC One Note Guide

Nov 6th, 2020 45m 28s

PF Alisha joins the Podcast to give me a tour of the LGC One Note Guide. I am truly in awe of all the hard work put into creating and keeping this guide current. Also we may have some laughs. So sit back and enjoy this episode as we chat an

The Basic Call Type Reservation

Nov 4th, 2020 32m 32s

QAPF Veronica joins the NJ RIDE podcast to discuss the basic call type, the reservation editor and what all those Buckets are for. Grab your earbuds, it’s going to be a Fun Ride! All resources spoken about in this podcast can be found linked

Overcoming the overwhelmed feeling with CSP Karen.

Nov 2nd, 2020 25m 45s

CSP Karen shares how she walked through the start of a new call type. We talk about what resources she uses to help her be successful. Karen shares some really good personal insight on how she has grown to be more confident and how using her

NJ Ride - What to Expect

Oct 26th, 2020 6m 59s

In this, the FIRST Eposide, I share with you the WHAT TO EXPECT from this podcast, who this podcast is for and why I have created this podcast for you