A report last week from Tata Consultancy Services on “AI for Business” revealed some of the barriers to achieving the so-called “transformation” that large companies seek, in implementing new tech and processes – especially generative AI in this case. So where does the IT services industry really stand with respect to generative AI as an opportunity for serious growth. Yugal Joshi, a partner at Everest Group, an IT outsourcing consultancy, gives us a glimpse into the nuances involved.