In the first of four interviews hosted at the OneTeamGov Global event in London, we chat to FutureGov Australia's Studio Director, Sarah Hurcombe. Having worked across all levels of public sector, private sector, consulting, and charities, Sarah shares her unique perspective on how these organisations can work together to improve outcomes for citizens.From working within the heart of UK government in the Cabinet Office through to the local levels in Australia, we hear how Sarah's legal background helped her to bringing together analytical and user-centred approaches to service delivery. We talk about qualitative versus quantitative data, the value of stories in amplifying the voices of underrepresented groups, and how to create better public sector leaders.Sarah also shares her reflections on moving back home to Australia, why running a cafe in Sydney means applying the best of human-centred design, and gives our listeners a freebie offer you won't want to miss!