If 10 people visit your website and you have 10 different services and/or offerings, how do you know what to offer who? This is where segmentation comes into play. Ideally each of those services would have content and landing pages of their own to support the customer throughout each part of their buying journey. You’re able to identify and target your communications with people that visit your page and fill out any specific form on your website. And based on the form they fill out, you can identify their interest(s) and show them information or resources revolving around what they showed interest in. This is the start of becoming customer centric in your business in my opinion. Once you start to successfully segment, welcome, indoctrinate, and sell people using these tactics, the game slowly starts to change for you and your business. Then you slowly start integrating sms, retargeting ads, email sequences of different kinds (welcome emails, nurture email sequences, indoctrination email sequences, sales email sequences, etc). And depending on your budget, your tech, and a few other things, you can start really using technology to automate and auto-optimize some of these things for you. And this is how you efficiently start scale your business and sales processes. Eventually you’d ideally want to start using AI/ML to learn on the go and optimize for you according to live feedback you’re getting from marketing and sales initiatives you’re pushing.