The global transformation market will be worth $2,279.4bn by 2025 with the consulting component alone at $44bn.Who is really winning from transformation? It’s not necessarily going to be you or your customers.The report mentioned in the podca

The Great Resignation and The Relentless Rise of Work About Work

Sep 16th, 2021 7m 16s

Work about work: activities that take time away from meaningful work, including communicating about work, searching for information, switching between apps, managing shifting priorities, and chasing the status of work.How can we reduce it and

Poor Service Isn’t Always An Accident. It’s Often By Design

Sep 8th, 2021 10m 59s

In markets without much competition, organisations can deliver bad service not because of poor design and management, but simply because they can.The Twitter thread we discuss by Ben P. Taylor (@antlerboy) in the pod is available here. https:/

The People Vs The System – and Why The People Rarely Win

Sep 1st, 2021 12m 33s

Who causes the problems where you work? The people, or the system itself? What if we overstate the effect of the people in our organisations whilst ignoring the more complex and systemic issues that influence how they perform or behave?Thanks

How Do You Solve A Problem Like The NHS?

Aug 26th, 2021 9m 33s

Perhaps it’s time for the NHS to focus employees on becoming better localised problem solvers who can work on existing real-world issues that staff and patients face every day? Thanks to Wendy Lansdown for providing this link to the health sys

The Hawthorne Effect: Why Employers Need To Be Cautious In Post-Pandemic Planning

Aug 26th, 2021 6m 7s

In lockdown you can’t really experiment as people have constraints. There are too many variables at play. But now we have the opportunity to test out the best of multiple worlds; home, roam, office, wherever.This episode is also available as a

The Difference Between Good And Bad Organisations

Aug 17th, 2021 5m 57s

There’s a fallout to the line of thinking that we all must be perfect.In reality, both ‘mostly good’ and ‘mostly bad’ organisations make mistakes, but the mostly good ones are better at learning from them.This episode is also available as a b

Moving From ‘Big Change That Rarely Happens’ To ‘Small Change That Always Does’

Aug 3rd, 2021 6m 37s

We’re obsessed with big change, but what if we’re underestimating the power of the small changes that lie more easily within our reach?This episode is also available as a blog post: http://paulitaylor.com/2021/07/16/moving-from-big-change-that

Turn Your Company Into A Problem Solving Machine

Aug 3rd, 2021 5m 6s

Einstein believed the quality of the solution you generate is in direct proportion to your ability to identify the problem you hope to solve.If you jump straight to answers you can miss the root cause entirely and embark on silver bullet solut

Remote Work Is Always Efficient But Efficient Isn’t Always Effective

Jul 16th, 2021 6m 28s

Is face to face collaboration really better than remote online workshops? We discuss This episode is also available as a blog post: http://paulitaylor.com/2021/07/02/remote-work-is-always-efficient-but-efficient-isnt-always-effective/

How Do We Emerge From a State of Fear?

Jul 14th, 2021 6m 44s

Fear has been used as a motivator during the Covid pandemic, to keep us safe and to keep us scared. Did we go too far and was this nudge more of a shove?This episode is also available as a blog post: http://paulitaylor.com/2021/06/25/how-do-we

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