On Episode 4, Chris Happ chats with Spencer Duvall, Vice President at Lockton Companies. Spencer has been a producer for the world’s largest privately held insurance and risk management consulting firm for over 10 years and, in this conversation, he brings a really interesting perspective to the table on how recent economic events have affected the franchise restaurant space. He touches on the unique set of challenges facing his business from a client interaction and service perspective, and also gets into the key fundamentals franchisees have to be paying attention to right now to ensure their businesses and employees are properly protected. Thanks for joining us, and enjoy!