Bernhard Kappe of Orthogonal, Adrian Pittman of LinkedIn, Gia Rozells of Becton Dickeson and Christi Zuber of Aspen Labs dive into the art and science of user-centered research and design processes for SaMD, DTx and connected medical devices. They describe compelling real world examples of the value of getting to know your end user and of designing for accessibility. They also discuss the lessons that can be learned from other industries to improve how healthcare tackles user experience and human-centered design.