The strategy for business development in Latin America has been unique for PayPal. Among other regional and cultural differences, the way that Latin American consumers are using PayPal has proven to differ from the U.S. in crucial ways. In this

Episode 4 - The Gray Zone

Mar 30th, 2016 14m 51s

In a mature market such as Americas, there are many new entrants trying to seize a part of the trillion-dollar payments industry. Companies such as PayPal need to be able to serve customers anywhere, at any time. With that in mind, PayPal is ev

Episode 3 - Leveling The Playing Field

Mar 15th, 2016 12m 57s

In September 2015, PayPal’s Americas region announced a strategic decision to pursue a segment called the 'middle market' – those businesses that have graduated from start-ups and matured into larger organizations where the right technology and

Episode 2 - We Are All Customers

Mar 1st, 2016 17m 15s

Brands put big money into perfecting the customer experience, because today, it’s not just about the product. In this episode, we will explore PayPal’s approach to the user experience, and how that affects the company’s ability to maintain and

Episode 1 - CEO's Lightning Bolt

Feb 17th, 2016 14m 57s

After years of little change, the world of payments is undergoing rapid transformation – and switching from a swipe to a tap is really only the beginning. With intense competition from small startups to big brands, putting customers first has n

Rate