What to Do About Racist Comments from a Customer
What to Do About Racist Comments from a Customer
What to Do About Racist Comments from a Customer
In this episode of Peacebuilding with Dr. Pollack, Susan shares a story about a time she was confronted by a rude customer at the library. She felt unsupported by her coworker and manager, and she's not sure what to do if it happens again. Dr. Pollack discusses the importance of having protocols and training in place for dealing with unruly customers, and he encourages Susan to give feedback to her leadership about her experience.
Be a caller on the show! Go to https://pollackpeacebuilding.com/podcast/
#conflictresolution #conflict_management #difficultconversations #workplaceconflict #pollackpeacebuilding
Host: Dr. Jeremy Pollack from Pollack Peacebuilding Systems
More from Dr. Pollack:
- Peaceful Leaders Academy
- Conflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving Conflict
- FREE e-book: The Ultimate 12-Step Guide to Coworker Mediation: Free Ebook - Pollack Peacebuilding Systems
Connect with Dr. Pollack on social media: Facebook | Twitter | YouTube | LinkedIn
From The Podcast
Peacebuilding with Dr. Pollack
The Workplace Conflict Resolution Podcast! Peacebuilding with Dr. Pollack featuring host Dr. Jeremy Pollack is the podcast that aims to improve work relationships and manage difficult conflicts, one caller at a time. Conflict Resolution Practitioner, Dr. P takes takes callers from around the country who are dealing with stressful work relationships to provide coaching and support in solving the workplace issues that are burdening them. You will learn practical advice for managing the conflicts both up and down the corporate ladders in your own life. Listen in and be a fly on the wall as Dr. P has callers get real and honest. Not only will you learn practical tools for resolving your own conflicts, but you’ll also no longer feel so alone in the stressful situations YOU are experiencing. Or, even become a caller yourself, and receive a free 1:1 coaching session with Dr. P right on the show! Listen in... Host: Dr. Jeremy Pollack from Pollack Peacebuilding Systems More from Jeremy: Peaceful Leaders AcademyConflict Resolution Playbook: Practical Communication Skills for Preventing, Managing, and Resolving ConflictFREE e-book: The Ultimate 12-Step Guide to Coworker Mediation: Free Ebook - Pollack Peacebuilding SystemsJoin Podchaser to...
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