On this episode, Lisa Gilley, Chief Legal Officer at Higher Logic, joins Mary to talk about, among other things, community and engagement and how the Higher Logic platform allows organizations to give their community a home where they can interact, share ideas, answer questions and stay connected.

Engagement with customers is critical for customer retention in any community, and the legal community is no exception. True engagement ignites a community through the sharing of ideas and lighting a fire of excitement about an organization.

Lisa works on a small, supportive and collaborative legal team, and that builds trust among team members and leadership. That trust empowers her and her team to build their department the way that they want it and to acquire the tools they need to do their jobs better.

Many GCs ask how they can show their value to earn that kind of trust, and Lisa’s answer is to treat everyone in the organization like a customer and do your job in a way that creates customer satisfaction.

Lisa’s advice for other solo GCs is to get in early with technology and scale your technology as your department grows. You’ll never regret having the tool in place.


Resources:

Lisa Gilley -
https://www.linkedin.com/in/lisagilley2021/

Higher Logic -
https://www.linkedin.com/company/higher-logic/



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