In this episode, Mary interviews Abigail Nornoo, Global Head of Operations for Legal, CoSec & Investigative Services at Standard Chartered Bank. She spearheads a team of over 30 professionals, reshaping the landscape of legal ops.

• From Ghana to London: Abigail recounts her remarkable journey, detailing her transition from Ghana to the heart of London's banking scene, and the inception of her exhilarating career at Standard Chartered.

• Building from Scratch: Discover how Abigail pioneered the bank's legal ops function, tackling challenges head-on and expanding her role's scope through strategic innovation and leadership.

• A Diverse Role: As Head of Legal Operations, Abigail navigates various domains, including financial management, risk operations, and analytics, underpinning the entire legal framework of the bank.

• Team Growth Insights: Learn how Abigail strategically expanded her team from a solo venture to a 30-member powerhouse, emphasizing low-cost location benefits and establishing a Center of Excellence in India.

• Managed Services vs. Outsourcing: Dive into a compelling discussion about the pros and cons of in-house managed services versus outsourcing, exploring flexibility and infrastructure necessities.

• AI: The Future Frontier: Abigail shares exciting insights into the bank's focus for the next 12 months, centering on AI to enhance operational efficiency, highlighting the importance of experimentation and identifying potential applications.

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