In this episode of People Talk, Angela discusses the current trend of quiet quitting, what it means for customer service, and what to do if you are thinking of quitting quietly

Episode #33: Preview of Free Conference (April 7-8, 2022) on Leadership Accountability in Diversity, Equity, and Inclusion (DEI) presented by the MSU ANDIE Lab

Mar 29th, 2022 19m 8s

In this episode, Angela gives a preview of the free two-day virtual conference on Leadership Accountability in Diversity, Equity, and Inclusion that will be held on April 7-8, 2022. Keynote speakers will include Jenny Yang (current Director of

Episode 32: Helping Your Employees Address Their Anxieties Related to the Russian Invasion of Ukraine

Mar 17th, 2022 17m 18s

The Russian invasion of Ukraine has many people - including your employees - on edge. Employees are concerned about possible war, rising oil prices, and the overall impact these events will have on their day-to-day lives. There have also been r

Episode 31: New Year, New You: Resolutions and Advice for Employees and Managers in 2022

Jan 27th, 2022 17m 13s

In this first episode of 2022, Angela gives advice for employees and managers for advancing in their careers while promoting their well being.

Attracting, Retaining, and Motivating Employees During "The Great Resignation" with Barb Runyon, SVP and CHRO - Gentherm Inc.

Dec 2nd, 2021 24m 52s

Many commentators have labeled the decision made by many workers to leave employment during this pandemic as "The Great Resignation." As the labor pool contracts, employers must be more creative in terms of getting and keeping the best talent.

Episode 29: Knowing When To Fire A Customer

Oct 28th, 2021 20m 24s

The old saying, "the customer is always right" isn't true. Sometimes an organization can and should disagree with a customer, and there are times when the relationship with a customer needs to be severed, particularly when that customer is crea

Episode 28: Understanding How Employees Respond to Accountability

Sep 2nd, 2021 23m 40s

Organizations, and the employees within them, all need accountability. But, accountability is not the cure-all for all workplace issues. Moreover, employees in the same role often interpret their accountabilities differently. In this episode, A

The Reality of Code Switching: Changing Identities and Language In Order to Fit In

Aug 26th, 2021 19m 23s

Minorities and people from other historically marginalized groups often engage in "code switching," which involves changing the way they speak or act when they are not around members of their own demographic groups as a way to fit in. However,

Teaching Remote Employees to Provide Effective Customer Service

Jul 21st, 2021 16m 46s

As COVID-19 restrictions are eased, employees are reluctant to come back to work and customers are looking for new ways to engage with organizations. In this episode of People Talk, Angela discusses how to reconnect customers and employees as w

When Your Employees Don't Want To Come Back To Work

Jun 24th, 2021 17m 33s

Now that offices are reopening, many employees have decided that they no longer want to return to work. Some employees have quit rather than return to work; others are trying to convince their bosses to let them work, at least partially, from h

"Please Don't Touch My Hair!": Hair Discrimination and Body Modification at Work

Jun 11th, 2021 17m 9s

With the recent passage of legislation in several states, the topic of protection against hair discrimination for African Americans is an emerging issue to be addressed in the workplace. In this episode, Angela discusses the legal and practical

Dealing With a Bad Boss

May 18th, 2021 17m 34s

Most of us (unfortunately) have had to deal with bad bosses. In this episode of People Talk, Angela discusses how to manage your bad boss and how to tell when it's time to exit a bad boss situation.

Positivity and Positive Organizational Behavior in the Workplace

Apr 30th, 2021 21m 11s

This week, Angela discusses the trend of positive organizational behavor (POB). POB takes an optimistic view of work and workers. Angela uses the POB framework to discuss best practices in diversity, equity, and inclusion (DEI) in the workplace

Why We Procrastinate and How To Stop Putting Things Off

Apr 23rd, 2021 22m 6s

Most of us are guilty of proscratinating. It is a big part of human nature. In this episode, Angela discusses why we proscrastinate and what we can do to make ourselves and others more accountable for getting things started and completed on tim

Episode #20: The Hybrid Work Model and the Evolution of Work

Apr 9th, 2021 21m 16s

In this episode, Angela discusses her recent interview that has been cited in Yahoo News and the Detroit Free Press on Ford Motor Company's recent decision to allow many employees the option to elect a hybrid work-from-home model. Angela discus

Episode #19: This Place is Going to the Dogs: A Conversation about Living and Working With Pets

Apr 2nd, 2021 24m 30s

Dogs, and many other animals, are now considered important members of many people's families. Emotional support animals and companion animals are now seen in many workplaces. Moreover, as people work from home, many employees have new four-legg

Episode #18: Dr. Frank Dobbin (Harvard University) on Why Diversity Programs Fail (and How to Create Successful Ones)

Mar 18th, 2021 31m 23s

Harvard University Professor and internationally renowned scholar, Frank Dobbin, joins Angela to discuss why organizational diversity training programs often fail, and what are some empirically-driven techniques employers can utilize to increas

Episode #17: Wow.. Do I Really Look That Weird?! ... A Discussion About Why You Keep Looking At Yourself During Virtual Meetings

Mar 11th, 2021 14m 29s

In this episode of People Talk, Angela discusses why we keep watching ourselves during virtual meetings and what you can do to make virtual meetings less draining for yourself and your employees.

Episode #16: Change Management: Surviving and Thriving During Times of Change

Mar 5th, 2021 24m 44s

We have all heard the old adage, "the only thing constant in lfie is change." In this episode of People Talk, Angela discusses strategies for preparing yourself for change and guiding your employees through both proactive (planned) and reactive

Episode #15: What It Takes To Be a Successful Leader During a Pandemic and Beyond with Dr. Wayne Hochwarter (Part 2 of 2)

Feb 25th, 2021 21m 17s

In this episode, Dr. Wayne Hochwarter (Florida State University), joins Angela to discuss why leaders fail and the future of leadership.

Episode #14: What It Takes To Be a Successful Leader During a Pandemic and Beyond with Dr. Wayne Hochwarter (Part 1 of 2)

Feb 18th, 2021 26m 4s

Angela is joined this week by Dr. Wayne Hochwarter (Florida State University). Wayne is a leading management scholar and speaker (and just a really fun guy!). In this episode, Angela and Wayne discuss how strong relationships between leaders an

Episode #13: Waxing on, Wax off (Paying Your Dues or Due To Be Paid): Knowing When You are Done Paying Your Dues

Feb 11th, 2021 21m 22s

We have all heard the expression that you need to "pay your dues at work", but for how long? In this episode, Angela discusses how long you should be expected to pay your dues, how to develop your employees as they pay their own dues, and when

Episode 12: Rise of the Machines with Dr. Andrew Mason

Feb 4th, 2021 29m 45s

In this provocative episode, Angela chats with Dr. Andrew Mason, head of the Human Augmentation Technologies (HAT) Lab at Michigan State University, about whether universities are training enough STEM graduates to fill the future needs of the w

Is College Really Worth It? Paying (and Repaying) for College and Graduate School

Jan 28th, 2021 27m 53s

Angela talks about whether the price of college and graduate school is worth it, federal student loan forgiveness plans, and why employers should offer tuition reimbursement and student loan forgiveness benefits in order to recruit and retain t