In this episode, Bob Robke, vice president, real-time health system and clinical products, Cerner, is joined by Lisa Gulker, senior director, health system operations and clinical surveillance, Cerner. They discuss COVID-19’s impact on how health system leaders use real-time and predictive data and the challenges of managing scarce and expensive resources to address growing health needs. 

Notable quotes

“Health leaders don’t want to go back to working off yesterday’s data. They want to make real-time decisions with situational awareness based on what we predict will happen in the future.” – Lisa Gulker

“The data in our clinical products and in the EHR is great for mining in real time and bringing up in a command center setting.” – Lisa Gulker

“COVID-19 accelerated systemness in healthcare, and it’s here to stay. Leaders have learned how to manage resources and supply chains across larger groups of organizations.” – Lisa Gulker

Tune in to hear Lisa answer these questions:

• What are your key takeaways so far from your journey as a clinician and health system and informatics leader? (1:50)
• How has COVID-19 effected health system reliance on real-time and predictive analytics for decision-making? (4:45)
• How are command centers shifting the scope of capabilities for centralized clinical operations? (6:45)
• How is real-time situational awareness helping health systems address the staffing crisis? (9:39)
• Outside of the command center, is there a way to bring situational awareness to the point of service? (13:58)
• How are current market forces influencing health system leadership practices? (16:22)