Managing Service Providers
Managing Service Providers
Managing Service Providers
Today's episode covers the topic of Managing Service Provider Relationships and includes a discussion on ServiceMatrix, a ground-breaking alternative to traditional vendor benchmarking. Host Roy Zimmerhansl is joined by Lawrence Inman, Senior Supplier Oversight and Relationship Manager, FundRock Partners Ltd and Andy Stephenson, Founder ServiceMatrix
Show timeline:
06:02 The role of Vendor Oversight
10:00 Outsourcing services
12:35 Monitoring Performance and KPIs
16:58 Where do surveys fit in?
25:00 The managed survey response flaw
27:40 Service providers DO want feedback!
30:12 Is ServiceMatrix a survey wrapped in an App?
31:37 Why is Pierpoint involved?
32:30 Timely feedback, but at what price?
43:57 So many surveys, so little time
45:42 Questions vetted by Investors
47:38 Closing thoughts from Lawrence
52:10 Closing thoughts from Andy
52:42 Show review from Roy
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Twitter: @FundrockMC
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From The Podcast
Pierpoint Perspective$
Roy Zimmerhansl and his partners at Pierpoint Financial Consulting bring you Pierpoint Perspective$, focusing on the world of securities finance including securities lending, repo, collateral management and related areas. In addition to the insiders from Pierpoint, listeners will hear from leading industry figures as well as influential market leaders from related areas. It’s a $10 billion dollar business so learn how to grab a bigger share of that wallet, reduce risk while doing it, stay within your ESG guidelines and identify the trends that are influencing the future. Not lending yet? Even better - learn from the experts as to what you are missing out on!Subscribe today as an important step towards improving your future returns.Join Podchaser to...
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