Each week, we come to you with ideas from the Mouse on how you can better run your online business. 

In this episode, we’re discussing that time Nicole ended up with a postive COVID test during her vacation… yikes! 

Listen now and discover how the situation was handled and why crafting a good client experience isn’t only about a single interaction or a single event. A great experience can even turn a disappointing situation into one that’s not-so-bad in the end.