I certainly think it's important to have gratitude and to be blessed for what we have. So, I've certainly been spending a lot more time with family, certainly been spending a lot more quality time with friends, even if it is on Zoom. It forces you to connect in a different way and so I've been really appreciative of my relationships. So, we always get into these windows of real life, where we have phases.

Hospitality Gene:

If you have the hospitality gene as a customer, do you automatically get better service, flip that around; If you have the hospitality gene, as an employee, are you a better customer somewhere else. And so, when I think about human nature, I think we start taking taken for granted and when you start taking things for granted, then you stop doing the habits that get you to where you are so you talked about training. When does that training start falling off when does it not become as important to become empathetic because of targets, all that kind of stuff?

The Code:

the COVID era we had a year ago, where lockdown happened. NHL shut down, NBA shut down, football, went on a little bit later as they started to figure it out. We're into it a year, all of the sports leagues are back, the professional sports leagues, I should say, we're still seeing some of COVID creeping into some of the leaks, we still have protocols, there are still some positive tests that are happening we just saw in the NHL. We see it in the NBA, we've seen it in Major League Baseball we've seen it in football, is it ever going to go away. Where I guess my question to you is, is this going to make the professional athlete, more understanding and more intelligent about their decisions that they're going to make moving forward with a virus that was out there, and what they had to do to protect themselves and not pass it along to their teammates.

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