How do you fundamentally change how you work? It is one of those million dollar questions (often quiet literally), that few organisations truly manage to answer.

In this episode we talk to Richard James from the Nationwide Building Society on the ongoing journey of radical transformation that is fundamentally changing how the organisation works...

The conversation gets behind the hype and theory and gives clear examples of how a large, diverse organisation is making real changes in how they work.

This episode is fascinating, frank and insightful in equal parts, especially for anyone involved in organisational transformation and change.