Does the access to justice problem need a design solution? At Stanford’s Legal Design Lab, Margaret Hagan and her colleagues use human-centered design and technology to create innovative solutions for legal services. In this episode of Planet Lex, host Daniel Rodriguez talks to Margaret about the use of design thinking to help close the access to justice gap. Together they discuss what design thinking’s methodology is and its application in legal structures, the importance of centering technology around the human experience, and how lawyers can incorporate a creative and empathetic mindset to their work.They also discuss the limitations of technology when it comes to effective communication.

Margaret Hagan is a fellow at Stanford Law School’s Center on the Legal Profession and a lecturer at Stanford’s Design School.