Any project or PMO practitioner knows that resourcing and Resource Capacity Planning are fundamentally difficult areas of the PPM strategy to get visibility and control over. But, this is a crucial driver for strategic growth, operational efficiency, and crucial portfolio pipeline decisions.

Lowell Group, one of Europe’s largest credit management companies, has a compelling mission to make credit work better for all. It’s a mission delivered across eight countries by over 4,000 employees, including 1,500 in the UK. So, for Lowell Group’s PMO, driving effective Resource Capacity Planning is key to business delivery – and the PMO has a crucial role to play! 

Led by Tamlynne Chapman, Head of Change Delivery and Jen Spink, outgoing PMO Lead, Lowell Group’s PMO has worked with PPM solutions provider and transformation partner, Planview®, to drive an ambitious transformation from a standing start of cumbersome manual processes to a mature, single source of portfolio truth in the resourcing arena and beyond. Our Associate Editor, Amy Hatton, recently interviewed Tamlynne and Jen to get the low down on their lived experience of the journey, the business benefits, lessons learned and their top tips for PMOs facing similar challenges.

Stream the podcast below to hear Amy, Tamlynne and Jen discuss:

·       The visibility journey that successfully took the PMO from running tedious four-hour macro processes to a one-touch, single source of portfolio MI (Management Intelligence).

·       How the PMO implemented value-adding, time saving processes across areas including reporting, timesheeting, managed staffing and more.

·       How they achieved user adoption and buy-in through intelligent change management strategies, underpinned by Planview’s support and resources.

·       The journey ahead, which will focus on developing a leaner, more agile working model supported by LeanKit® and ProjectPlace®.

·       The benefits of the transformation – and why sponsors love the outcomes!