Netcall interview Ross McQueen - Blackburn With Darwen Borough Council
Released Monday, 16th August 2021
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Netcall interview Ross McQueen - Blackburn With Darwen Borough Council
Netcall interview Ross McQueen - Blackburn With Darwen Borough Council
Monday, 16th August 2021
Good episode? Give it some love!
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Netcall's Chief Innovation Officer, Richard Farrell, and Trainer, Jonathan Redsell, interviewed Ross McQueen, Customer Services Manager at Blackburn. They discussed the impacts and adaptations that have been made during and since the pandemic, how and why they have deployed self-service options and chatbots and also answered the question: When is a contact centre agent NOT a contact centre agent?
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